Questions from our customers are posted here.
If you have any questions that can’t be found here, please feel free to use the chat function of the Travel Talk web application for guests.


Can I leave my luggage at the reception?

A. Yes, we accept such requests before check-in and after check-out.
We only handle luggage for guests.
Due to limited space, we cannot accept an excessive amount of baggage or permit long-term storage. Please note that we also cannot accept valuables, fragile items, or food.

Can I have my pet stay with me?

We regret to inform you that pets are not allowed to stay at the hotel.

What are the check-in and check-out times?

Check-in: 3:00 p.m. –12:00 a.m., Check-out: 11:00 a.m.
AMANEK Inn Beppu
Check-in: 3:00 p.m. – 11:00 p.m., Check-out: 10:00 a.m.
Early check-in and late check-out are available for 1,500 yen per hour.
(Please check each accommodation plan for details, as they may vary.)

How do I contact AMANEK Beppu?

Address: 6-35 Ekimae Honmachi, Beppu-shi, Oita 874-0934
Phone: 0977-76-5566
AMANEK Inn Beppu
Address: 6-28 Ekimae Honmachi, Beppu-shi, Oita 874-0934
Phone: 0977-76-5565

Can you wake me up in the morning?

A wake-up call is available.
For details, please check with the extension or our staff.

Can you arrange a taxi for me?

Please check with the extension or our staff.
Please note that we may not be able to make arrangements depending on the time of year and traffic conditions.

Is it possible for minors to stay alone?

Parental consent is required.Please fill out this form and bring it with you at check-in.

Can I cancel my reservation?

100% of the accommodation fee (excluding tax) on the day before or on the day of your stay will be charged as a cancellation fee.
We also have a special group cancellation policy for guests who book 5 or more rooms at one time. For details, please contact the facility directly.

Can I wait to cancel my reservation?予約のキャンセル待ちはできますか?

We are very sorry, but due to the integrity of your reservation, we do not accept waitlists.
We are sorry to trouble you, but we will inform you about the availability of rooms by telephone or the Internet, so please check the dates you want each time.

Do you have indoor clothes?

Samue is provided in each room.
Separately, you can rent a colored yukata in the lounge for free.


Are there restaurants or bars on the premises?

AMANEK Beppu YULA-RE 1st floor, YULA-RE Lounge
Breakfast service
Time: 7:00 a.m. – 10:00 a.m. (last order 9:30 a.m.)
Price: 2,200 yen
In addition, some lunches and dinners are also available. Naturally, soft drinks and alcoholic beverages are also available, so please enjoy immersing yourself in the spirit of your trip.
AMANEK Inn Beppu guests can also enjoy breakfast and other food and beverage services at the YULA-RE Lounge of AMANEK Beppu YULA-RE.

Do you serve breakfast?

A. Yes, we serve breakfast at the YULA-RE Lounge on the 1st floor of AMANEK Beppu YULA-RE.
Time: 7:00 a.m. – 10:00 a.m. (last order 9:30 a.m.)
Price: 2,200 yen
Contents: Choose from two types of fixed menus (Japanese or Western).

What kind of service is "HEYAZUKE"?

This is a “room charge (=HEYAZUKE)” service that allows you to pay at checkout at more than 30 restaurants scattered around Beppu by simply holding up your room card key.
You can freely enjoy walking around the city without carrying your wallet.

Can I add breakfast?

If you would like to add breakfast, please ask the front desk staff on the day.
Please note that we may not be able to guide you depending on the reservation status on the day.


Please tell me about your baths.

Each guest room is equipped with a unit bath.
AMANEK Beppu YULA-RE’s Japanese Spa Suite features a bath with a hot spring.
There is also a hot spring with a view on the top floor of AMANEK Beppu YULA-RE.
Enjoy Beppu, the city of hot springs, AMANEK style.

Hotel Facilities and Equipment

What are the hours of operation for each facility?

AMANEK Beppu YULA-RE rooftop Infinity pool
6:00 a.m. – 10:00 p.m. *Please bring your own swimsuit.
AMANEK Beppu YULA-RE large public bath (14th floor)
6:00 a.m. – 12:00 a.m.
*Maintenance period
 Men’s: Thursdays 10:00 a.m. – 3:00 p.m.
 Women’s: Tuesdays 10:00 a.m. – 3:00 p.m.
Breakfast (AMANEK Beppu YULA-RE 1st floor, YULA-RE Lounge)
7:00 a.m. – 10:00 a.m.
Fitness room (AMANEK Beppu YULA-RE 2nd floor)
6:00 a.m. – 9:00 p.m.
Coin laundry (AMANEK Beppu YULA-RE 2nd floor, AMANEK Inn Beppu 1st floor)
Accessible all day
Smoking area (AMANEK Beppu YULA-RE 2nd floor)
Accessible all day
Vending machines, ice machines, microwave ovens (AMANEK Beppu YULA-RE 2nd and 14th floors)
Accessible all day
Relaxation salon tamayura
AMANEK Inn Beppu 2nd floor
3:00 p.m. – 12:00 a.m. (last order 11:00 p.m.)
Front desk
24-hour service
*Hours of operation are subject to change without notice.

Is smoking permitted?

All rooms at the hotel are non-smoking.
Smokers are asked to smoke in the designated smoking area (AMANEK Beppu YULA-RE 2nd floor).
*Anyone found smoking outside of the smoking area will be assessed a cleaning fee.

Is there a convenience store nearby?

Yes, there is a Family Mart in JR Beppu Station and a Lawson in town.
You can access both within a few minutes on foot.

Do you have banquet and meeting rooms?

We regret to inform you that we do not have banquet or meeting rooms.
AMANEK Beppu YULA-RE ancillary service facilities
Rooftop infinity hot spring pool
Hot springs with a view on the top floor
Restaurant lounge, 1st floor
Fitness room
A small business center is available on the 2nd floor of AMANEK Inn Beppu for simple computer work.

Do you offer internet access?

Yes, Wi-Fi is available in all rooms free of charge.
Please confirm your ID and password when you check in.

Do I need to bring my swimsuit?

You can rent swimwear (500 yen for men/1,000 yen for women) at the front desk.
Please note that the number is limited.
We also sell swimwear.


Is parking available?

There is parking nearby. Please use the following parking lot:
Tsurumi Car Park, a contracted parking lot near the hotel
500 yen/night
Please present your parking ticket to the front desk when you check in.
First-come, first-served reservation not possible
The following vehicles are not allowed to park at the specified lot:
Overall length over 5 meters, overall width over 2 meters, overall height over 2.1 meters, and weight over 2 tons
Please note that there are one-way streets in the surrounding area.

Parking lot map
How do I get there from Beppu Station?

It is a three-minute walk from the East Exit of JR Beppu Station.
AMANEK Beppu YULA-RE is the building with the exterior made of cast concrete.
Address: 6-35 Ekimae Honmachi, Beppu-shi, Oita 874-0934
Phone: 0977-76-5566
AMANEK Inn Beppu
Address: 6-28 Ekimae Honmachi, Beppu-shi, Oita 874-0934
Phone: 0977-76-5565

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